Hey everyone, how are you?
Acredito que muitos de vocês já conhecem os 7 níveis de delegação então fiquem tranquilos pois não serei mais uma pessoa que vai escrever e explicar o que é, de onde vem e como usar porque tem muito artigo bom publicado (podem ler no nosso blog em Português).
Meu objetivo é contar um caso real que aconteceu comigo em uma aula de Management 3.0 que ministrei em 2019 no Porto, Portugal.
Eram 17 alunos na turma aprendendo sobre Management 3.0 sendo que a maioria não se conhecia. Até aí nada de especial.
Ainda no 1º dia chegamos à parte de delegação e empoderamento, passamos pela teoria e também por uma prática usando um case fictício e após o debriefing da dinâmica, surpreendi a turma com uma prática real onde eles deveriam usar os 7 níveis de delegação para resolver uma questão:
Obs: Nessa época a Management 3.0 estava rodando um experimento e disponibilizou alguns vouchers para os trainers doarem aos alunos das turmas. Eu tinha 3 vouchers disponíveis e poderia utilizar com os alunos da forma que eu quisesse e achei justo deixar que eles mesmos se auto organizassem e decidissem por si só.
Mas Ricardo, isso tem tudo pra dar errado. Eles não se conhecem, são 17 pessoas, é uma certificação reconhecida, vai dar briga…. Mas não deu 😉
Here’s how I aligned the dynamics and their constraints (connecting with the content of Align Constraints):
- There were 3 vouchers available so they should choose 3 people;
- The certification test had a deadline of 2 months, so whoever won should do the test on time;
- After taking the test, students should inform me if they passed or not (because I needed to pass this information on to the Management 3.0 experiment).
- Delegation level for the dynamic: 6 (I had already explained all levels of delegation to students in advance and they practiced on the fictional case). (Eu já tinha explicado todos os níveis de delegação para os alunos previamente e eles praticaram no caso fictício).
- Conversem, decidam e me avisem quem serão as 3 pessoas que ganharão os vouchers
From there they got together in a group and started talking and voting to find out:
- Who wants the voucher?
- What reason do you want the voucher?
- Who has time to study and take the exam?
- Who do you think can get through?
The conversations were happening little by little, some people naturally gave up participation because they understood that it didn’t make as much sense for them at that moment as it would for other students who were also interested.
Yes folks, that’s what you understood: They had met about 3 to 4 hours before, they were talking about getting a voucher for an important certification and some people gave up participating in favor of others.
They took about 30 minutes to decide who would be the 3 people who would win the voucher and be amazed: there was no fight, on the contrary, the staff had a lot of fun and helped even more in the team building of the class.
I want to mention some important points that helped in their interaction.
- I usually start the class by practicing (and presenting) the Personal Map with the students. This helped a lot so that they knew each other better at the beginning of the class. Anyone who wants to know more about this practice can read an article by one of my mentors, Tadeu Marinho; Personal Map com os alunos isso ajudou muito para que eles se conhecessem melhor logo no início da aula. Quem quiser saber mais sobre essa prática, pode ler um artigo de um dos meus mentores, Tadeu Marinho;
- The class model is pulled and not pushed. That is, the content is passed through practices and then connected with the theory and this also helped because the students interacted a lot in other dynamics that had already happened;
- The students were sensational and worked with the purpose of electing the 3 people who would not only be more apt for the test but that the certification would benefit their career
In the end, it was a very fun and practical moment that proved that people are able to organize themselves, align restrictions and be empowered to make decisions. Of course, each case is different and the levels of delegation vary for each context (don’t forget that).
After that the class followed its course and we had 2 very practical and fun days of exchange of knowledge and experience and a few months later the students informed me of the results of the tests. One of them passed and two others didn’t, but it was almost and I passed the information to Management 3.0 to validate or invalidate his experiment.
You cannot delegate what has no autonomy
“Delegation is the first step towards Trust”
I’m happy to be able to share this case with you and if you want to talk more about it, I’m available.
See you soon ;-)